Client Service Associate - Tax Prep & Flexible Client Care

Jackson Hewitt Tax Service Inc.; New Jersey; On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Free uniforms

Bonus package

Flexible schedule

Identity protection

Corporate discount program

Earned wage access

BenefitHub marketplace

Advancement opportunities

401(k) matching

Free tax training

PTIN registration

Job summary

Jackson Hewitt Tax Service Inc. seeks a Client Service Associate to greet clients, manage appointments, and provide exceptional support in a fast-paced retail tax environment. The role emphasizes strong communication, relationship-building with clients, and contributing to a welcoming office experience.

This position offers hourly pay with a competitive bonus, flexible scheduling, and opportunities for advancement. Training and tax education support are provided in a team-driven setting.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide essential support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service experience

Willingness to learn

Tools

Basic computer proficiency

Troubleshooting

Job description

Jackson Hewitt Tax Service Inc. seeks a Client Service Associate to greet clients, manage appointments, and provide exceptional support in a fast-paced retail tax environment. The role emphasizes strong communication, relationship-building with clients, and contributing to a welcoming office experience.

This position offers hourly pay with a competitive bonus, flexible scheduling, and opportunities for advancement. Training and tax education support are provided in a team-driven setting.