Client Service Associate — Tax Prep & Customer Care

Jackson Hewitt Tax Service Inc.; Danville (WA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay + bonus

Flexible schedule

Identity Theft Protection

Discount program

Earned Wage Access

BenefitHub discounts

Advancement opportunities

Tax training & PTIN

Free continuing tax education

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. We welcome all backgrounds and experience levels.

Qualifications

• Strong interpersonal and communication abilities for client interactions.
• Experience in fast-paced retail or service environment preferred.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments at the office.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Strong interpersonal skills

Excellent communication

Customer service experience

Sales experience (preferred)

Basic computer proficiency

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. We welcome all backgrounds and experience levels.