Client Service Associate - Growth, Training & Perks

Jackson Hewitt - 3533; Rock Hill (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within…

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 3533 seeks a Client Service Associate to welcome visitors and deliver exceptional client experiences in a customer-focused environment.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep clients engaged during wait times. No prior specialized background is required, and you can grow with the team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Act as the friendly face for all office visitors and provide exceptional client experiences.
• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Support team with essential client service tasks.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service experience

Job description

Jackson Hewitt - 3533 seeks a Client Service Associate to welcome visitors and deliver exceptional client experiences in a customer-focused environment.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep clients engaged during wait times. No prior specialized background is required, and you can grow with the team.