Client Experience Associate - Growth, Training & Perks

Jackson Hewitt - 3533; Lake Wylie (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within -

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 3533 is seeking a Client Service Associate to welcome clients and deliver excellent service in a busy retail office.

You will engage with clients, confirm appointments, follow up with prospects, share marketing materials, and keep clients engaged while they wait. All candidates are welcome, regardless of prior background, with opportunities to learn and grow in a customer-focused environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to understand their needs and build rapport.
• Confirm appointments and schedule follow-ups with clients.
• Follow up with past and potential clients to drive engagement.
• Distribute marketing materials to clients and visitors.
• Keep clients engaged during wait times to ensure a positive visit.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - 3533 is seeking a Client Service Associate to welcome clients and deliver excellent service in a busy retail office.

You will engage with clients, confirm appointments, follow up with prospects, share marketing materials, and keep clients engaged while they wait. All candidates are welcome, regardless of prior background, with opportunities to learn and grow in a customer-focused environment.