Client Experience Specialist – Tax Services & Growth

Jackson Hewitt; Colonial Village (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within -

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 3533 is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support in a welcoming, customer‑service oriented environment.

In this role you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times while delivering courteous, accurate service.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

Responsibilities

• Engage with clients and maintain strong relationships.
• Confirm appointments with clients.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service experience

Basic computer skills

Job description

Jackson Hewitt - 3533 is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support in a welcoming, customer‑service oriented environment.

In this role you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times while delivering courteous, accurate service.