Client Experience Associate – Flexible Schedule & Growth

Jackson Hewitt; Ahoskie (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunities for advancement within a

Free tax preparation training and PTIN

Free continuing tax education

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for all clients visiting our offices. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

No matter your work background or experience level, we welcome you. This position emphasizes excellent communication and a customer-focused approach to delivering exceptional client

Qualifications

• Strong interpersonal and communication skills required.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and be the friendly face for all visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Computer proficiency

Troubleshooting

Customer service experience

Sales experience preferred

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for all clients visiting our offices. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

No matter your work background or experience level, we welcome you. This position emphasizes excellent communication and a customer-focused approach to delivering exceptional client