Client Experience Associate — Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Jackson (MS); Presencial; USD 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hourly pay

Signing bonus

401(k) matching

Bonus based on performance

Training & development

Free uniforms

Employee discounts

Flexible schedule

Advancement opportunities

ID Watchdog identity protection

Avibra corporate discount

ZayZoon earned wage access

BenefitHub rewards

Tax training and PTIN registration

Continuing tax education

Resumo da oferta

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to greet clients, manage appointments, and provide essential support to ensure a positive client experience.

You will engage with customers, distribute marketing materials, and help maintain smooth wait times in a welcoming office environment. The role emphasizes excellent communication, relationship-building with clients, and opportunities for advancement within a customer-focused team.

Qualificações

• Strong interpersonal and communication skills are required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot are expected.
• Prior customer service or sales experience is helpful but not required.
• Willingness to learn and grow in a customer-focused role.

Responsabilidades

• Engage with clients and be the friendly face at our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged during wait times.
• Provide essential support to clients throughout their visit.

Conhecimentos

Interpersonal skills

Communication skills

Fast-paced environment

Basic computer proficiency

Customer service experience

Descrição da oferta de emprego

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to greet clients, manage appointments, and provide essential support to ensure a positive client experience.

You will engage with customers, distribute marketing materials, and help maintain smooth wait times in a welcoming office environment. The role emphasizes excellent communication, relationship-building with clients, and opportunities for advancement within a customer-focused team.