Client Experience Specialist - Flexible Schedule

Jackson Hewitt - 1766; Cross Lanes (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Uniforms

Bonus package

Flexible schedule

Identity theft protection

Corporate discounts

Wage access

Benefits marketplace

401(k) matching

Tax training

Tax education

EA materials

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to greet clients, manage appointments, and provide exceptional support in a welcoming, service-oriented environment.

You will actively engage with clients, distribute marketing materials, confirm appointments, follow up with prospects, and help maintain a positive client journey. Prior customer service is helpful, but growth is encouraged and supported within the team.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in fast-paced retail environments is preferred.
• Willingness to learn and grow in a customer-focused role.
• Basic computer proficiency and troubleshooting ability.

Responsibilities

• Engage with clients and confirm appointments.
• Distribute marketing materials and keep clients engaged.
• Follow up with past and potential clients.
• Support office operations and provide friendly service.

Skills

Interpersonal communication

Customer service

Retail experience

Basic computer proficiency

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to greet clients, manage appointments, and provide exceptional support in a welcoming, service-oriented environment.

You will actively engage with clients, distribute marketing materials, confirm appointments, follow up with prospects, and help maintain a positive client journey. Prior customer service is helpful, but growth is encouraged and supported within the team.