Client Service Associate

Jackson Hewitt; Jackson (MS); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Seasonal positions

Job summary

Jackson Hewitt Inc. is seeking a Client Service Associate to serve as the friendly face for clients in our offices, delivering excellent service and essential support. You will engage with clients, confirm appointments, and distribute marketing materials while keeping clients engaged during wait times.

No matter your background, we welcome you to join our in-person team across multiple locations, with flexible seasonal full- and part-time opportunities to fit your schedule.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and be the friendly face for visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Support team with essential client service tasks.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Troubleshooting

Customer service experience

Sales experience

Job description

We are looking for people who thrive in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate (CSA) and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you.

Please note, these positions are all in person and are not remote. You will be working onsite from one of our locations. We have 29 locations in East TN and 7 in the upstate SC area. You can choose the location (or locations) that are most convenient for you. We have seasonal full and part-time positions with flexible scheduling to fit your needs.

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule

Perks:

• Flexible scheduling
• Hourly pay plus performance bonus
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training if desired
• Free continuing tax education
• Discounted Tax Preparation on your personal tax return

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role