Client Service Associate

Jackson Hewitt - 3451; Farmville (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Company parties

Advancement opportunities as tax pro

Free tax preparation training and PTIN

Job summary

Jackson Hewitt - 3451 is seeking a Client Service Associate in Farmville, VA to be the friendly face for all visitors and provide essential support. In this role you will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

The position offers opportunities for advancement, training, and discounts as part of a welcoming, customer service-oriented environment with strong communication

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients in offices and greet visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged during wait times.

Skills

Interpersonal communication

Retail experience

Basic computer skills

Customer service

Job description

Benefits:

• 401(k) matching


• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Training & development


• Company parties

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Opportunities for advancement within the organization or as a tax pro


• Free tax preparation training and PTIN registration


• Free continuing tax education


• Discounted Friends and Family tax returns (terms apply)

What you need:

• Strong interpersonal and communication skills


• Experience in a fast-paced retail environment


• Basic computer proficiency and ability to troubleshoot


• Prior customer service or sales experience preferred, but not required


• Willingness to learn and grow in a customer-focused role