Client Service Associate

Jackson Hewitt; Yankton (SD); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt in Yankton, SD is seeking a Client Service Associate who thrives in a welcoming, customer service–driven environment. You will be the friendly face for visitors, confirm appointments, and support clients during their office visits.

In this role, you will engage with clients, distribute marketing materials, follow up with past and potential clients, and help keep customers engaged during wait times, delivering clear communication and a positive experience.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and visitors to provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail environment experience

Basic computer proficiency

Customer service or sales experience

Willingness to learn

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role