Client Service Associate

Jackson Hewitt; Watertown (SD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Corporate discount program

Advancement opportunities within the</

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for all who visit our offices, delivering exceptional client experiences and essential support. You will actively engage with clients, confirm appointments, and help maintain engagement during wait times.

Ideal candidates have strong communication skills, experience in fast-paced retail, and basic computer proficiency, with opportunities for training and advancement within the tax preparation field.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Engage with clients and provide excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Tools

Basic computer proficiency

Troubleshooting

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role