Client Service Associate

Jackson Hewitt - 3561; Sioux Falls (SD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within <

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 3561 is seeking a Client Service Associate in Sioux Falls to provide outstanding client experiences in a friendly, service-oriented environment. You will actively engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials and keeping clients engaged during wait times.

The role emphasizes strong communication, basic computer skills, and a willingness to learn and grow within a retail-focused setting, with

Qualifications

• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Basic computer skills

Willingness to learn

Customer service experience

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role