Client Service Associate

Jackson Hewitt - 3561; Watertown (SD); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within (

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 3561 is seeking a Client Service Associate to greet customers and support them with a warm, service-driven experience. You will engage with clients, confirm appointments, and help maintain relationships across visits.

The role emphasizes strong communication, learning tax-related processes, and opportunities for growth within a busy retail office environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide friendly, helpful service.
• Confirm appointments and assist clients throughout their visit.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials to clients as needed.
• Keep clients engaged and informed during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service experience

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us.

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role