Client Scheduling & Service Coordinator

Johnson Controls; Arlington Heights (IL); On-site; USD 4,417,000 - 6,079,000; Full time

Benefits offered by this job

Competitive salary

Benefits package including 401K and on

Day-one benefits

Job summary

Johnson Controls is seeking a Service Coordinator in the Arlington Heights area to manage unscheduled and scheduled service requests, align technician schedules with customer needs, and clearly communicate plans and service details to customers. You will ensure tasks meet customer expectations, follow up as needed, and support timekeeping and account data accuracy in NxGen.

The role requires strong organizational, interpersonal and multi-tasking abilities, with a focus on prioritizing activities

Qualifications

• High school diploma or equivalent required.
• Ability to work independently with strong organizational and attention to detail.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation and persistence.
• Ability to prioritize work activities based on financial impact to desired business goals.
• Ability to influence diverse teams to accomplish tasks/goals.
• Associates degree preferred.
• Experience in HVAC preferred.
• Experience and/or basic project accounting or costing principles desired.

Responsibilities

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Skills

Independent work

Organizational skills

Interpersonal skills

Multi-tasking

Prioritization

Influence teams

Education

High school diploma

Associates degree preferred

Job description

Johnson Controls is seeking a Service Coordinator in the Arlington Heights area to manage unscheduled and scheduled service requests, align technician schedules with customer needs, and clearly communicate plans and service details to customers. You will ensure tasks meet customer expectations, follow up as needed, and support timekeeping and account data accuracy in NxGen.

The role requires strong organizational, interpersonal and multi-tasking abilities, with a focus on prioritizing activities