HVAC Service Scheduler & Resource Coordinator

Johnson Controls; New York (NY); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

401K, medical, dental, and vision care

Cross-training opportunities

Collaborative team environment

Zero Harm safety policy

Discount programs (The Loop)

Job summary

Johnson Controls is seeking an HVAC Customer Resource Coordinator to oversee customer calls for service, schedule technicians, and ensure timely maintenance aligned with forecast goals. The role requires strong organizational skills and the ability to manage multiple tasks, with daily debriefs and close coordination with billing and support teams.

This on-site, full-time position emphasizes safety and efficiency, leveraging NxGen data, PO support, and cross-functional collaboration.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Strong interpersonal, organizational, and attention-to-detail skills.
• Ability to manage multiple service operations and/or scheduling tasks.

Responsibilities

• Receive and schedule customer calls for service and coordinate with technicians.
• Ensure timely preventative maintenance and align with monthly forecasts.
• Debrief technicians daily and escalate issues as needed.
• Maintain accurate customer account information in the system.

Job description

Johnson Controls is seeking an HVAC Customer Resource Coordinator to oversee customer calls for service, schedule technicians, and ensure timely maintenance aligned with forecast goals. The role requires strong organizational skills and the ability to manage multiple tasks, with daily debriefs and close coordination with billing and support teams.

This on-site, full-time position emphasizes safety and efficiency, leveraging NxGen data, PO support, and cross-functional collaboration.