Client Resource & Scheduling Coordinator

Johnson Controls, Inc.; Arlington Heights, Northern (IL, KY); Hybrid; USD 44,000 - 61,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Service Scheduler in Arlington Heights, IL. The role coordinates technicians and schedules service visits, ensuring timely delivery and clear communication with customers.

Ideal candidates will have at least a high school diploma, strong organizational skills, and the ability to manage multiple projects concurrently. HVAC familiarity and reliable collaboration with internal teams are preferred.

Qualifications

• High school diploma or equivalent required.
• Must demonstrate the ability to work independently with strong organizational and attention to detail.

Responsibilities

• Receives customer requests for unscheduled or scheduled service and coordinates labor scheduling.
• Communicates action plans and services to be provided to the customer.
• Ensures work meets customer expectations and follows up as needed.
• Answers customer inquiries and resolves or escalates issues as appropriate.
• Attend weekly planning and scheduling meetings and support time/expense reporting.

Skills

Interpersonal skills

Communication skills

Multitasking

Education

High school diploma

Associates degree preferred

Tools

NxGen

Job description

Johnson Controls, Inc. is seeking a Service Scheduler in Arlington Heights, IL. The role coordinates technicians and schedules service visits, ensuring timely delivery and clear communication with customers.

Ideal candidates will have at least a high school diploma, strong organizational skills, and the ability to manage multiple projects concurrently. HVAC familiarity and reliable collaboration with internal teams are preferred.