Client Services & Tech Scheduling Specialist

Johnson Controls, Inc.; Milwaukee (WI); On-site; USD 66,106,000 - 90,922,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

AndMore!

Job summary

Johnson Controls, Inc. is seeking a capable coordinator to manage service requests from initiation to completion, optimizing technician schedules and resources to maximize efficiency and profitability.

You will partner with district management to ensure timely service delivery and customer satisfaction within a cost-conscious framework. Ideal candidates have 2–4 years in service operations, strong organizational and interpersonal skills, and the ability to manage multiple tasks while

Qualifications

• Associates degree preferred, high school diploma or equivalent required.
• 2-4 years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently with strong organizational and detail skills.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to handle a large and diverse number of projects with tact and persistence.
• Ability to prioritize work based on financial impact to business goals.
• Experience with basic project accounting or costing principles is desired.
• Ability to influence diverse teams to accomplish tasks and goals.

Responsibilities

• Coordinate customer service requests from initiation to completion.
• Match requests with the appropriate Technician or Team Lead.
• Communicate action plans and services to customers.
• Ensure work meets customer expectations and follow up as needed.
• Answer inquiries and resolve or escalate issues when appropriate.
• Reconcile service requests daily for billing and inquiries.
• Schedule labor to align technicians with needs.
• Maintain communication with Technicians and follow up to complete tasks.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Communication

Multitasking

Influence

Education

Associate degree preferred

Tools

NxGen

Job description

Johnson Controls, Inc. is seeking a capable coordinator to manage service requests from initiation to completion, optimizing technician schedules and resources to maximize efficiency and profitability.

You will partner with district management to ensure timely service delivery and customer satisfaction within a cost-conscious framework. Ideal candidates have 2–4 years in service operations, strong organizational and interpersonal skills, and the ability to manage multiple tasks while