Client Relations Supervisor

Brobston Group; Bal Harbour Village (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Brobston Group in Bal Harbour Village, FL seeks a Client Relations Supervisor to drive retail sales and build a strong clienteling culture in the boutique. You will partner with boutique and regional teams to plan client development, CRM, and special-event initiatives.

You will coach stylists, optimize client engagement, and oversee CRM-driven programs to enhance loyalty and conversion. This role emphasizes collaboration and data-driven outreach to maximize results.

Qualifications

• Minimum 5 years of retail experience.
• Experience with clienteling software preferred.

Responsibilities

• Achieve individual and team sales goals through effective selling, cross-selling, and product knowledge.
• Coach stylists on clienteling tools, data capture, segmentation, outreach, and appointment conversion.
• Support client retention, reactivation, and personalized engagement across client segments.
• Coordinate client initiatives and ensure timely follow-up by stylists.

Skills

Retail sales

Clienteling

CRM

Team coaching

Data capture

Segmentation

Outreach

Appointment conversion

Tools

Clienteling software

Job description

Summary

The Client Relations Supervisor drives retail sales and builds a strong clienteling culture in the boutique. This role partners with boutique and regional teams to plan and execute client development, CRM, and special-event initiatives.

Responsibilities

• Achieve individual and team sales goals through effective selling, cross-selling, and product knowledge.
• Coach stylists on clienteling tools, data capture, segmentation, outreach, and appointment conversion.
• Support client retention, reactivation, and personalized engagement across client segments.
• Coordinate client initiatives and ensure timely follow-up by stylists.

Requirements

• Minimum 5 years of retail experience.
• Experience with clienteling software preferred.