Client Experience Coordinator

Brobston Group; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

The Brobston Group is seeking a Client Experience Coordinator to create a welcoming boutique experience, coordinating appointments, hospitality, and client engagement. You will support the sales team during visits and help with daily boutique operations.

Candidates should have hospitality experience, strong customer service and communication skills, and the ability to manage multiple tasks in a collaborative team setting. Weekend availability is required.

Qualifications

• Previous hospitality experience; luxury retail experience is a plus.
• Excellent interpersonal, communication, and customer service skills with strong attention to detail.
• Ability to manage multiple tasks, work collaboratively, and contribute to a positive team environment.
• Excellent computer skills; Microsoft Office experience required and SAP knowledge is a plus.
• Additional language skills are a plus, and availability to work retail hours, including weekends, is required.

Responsibilities

• Welcome clients, anticipate their needs, and deliver attentive hospitality throughout each visit.
• Support sales presentations with product, accessories, gift wrapping, and client data capture.
• Coordinate appointments, manage boutique traffic, and handle telephone and email inquiries.
• Maintain client records and assist with CRM data input and reporting.
• Support boutique events, hospitality supplies, inventory counts, product movement, and opening and closing procedures.
• Maintain boutique presentation standards and develop knowledge of the Maison's heritage and values.

Skills

Hospitality experience

Interpersonal skills

Customer service

Attention to detail

Multitasking

Team collaboration

Communication

Retail hours availability

Tools

Microsoft Office

SAP

Job description

Summary

The Client Experience Coordinator creates a welcoming, personalized boutique experience and supports clients and the sales team throughout their visits. The role coordinates appointments, hospitality, client engagement, and daily boutique operations.

Responsibilities

• Welcome clients, anticipate their needs, and deliver attentive hospitality throughout each visit.
• Support sales presentations with product, accessories, gift wrapping, and client data capture.
• Coordinate appointments, manage boutique traffic, and handle telephone and email inquiries.
• Maintain client records and assist with CRM data input and reporting.
• Support boutique events, hospitality supplies, inventory counts, product movement, and opening and closing procedures.
• Maintain boutique presentation standards and develop knowledge of the Maison's heritage and values.

Requirements

• Previous hospitality experience; luxury retail experience is a plus.
• Excellent interpersonal, communication, and customer service skills with strong attention to detail.
• Ability to manage multiple tasks, work collaboratively, and contribute to a positive team environment.
• Excellent computer skills; Microsoft Office experience required and SAP knowledge is a plus.
• Additional language skills are a plus, and availability to work retail hours, including weekends, is required.