Client Relations Supervisor

Chloé; Bal Harbour Village (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision program

Paid time off

401(k) match

Job summary

Richemont is seeking a Client Relations Supervisor for its home boutique in Bal Harbour, FL. The role focuses on driving retail sales and cultivating a strong clienteling culture in collaboration with the Boutique Director and regional teams.

You will oversee client initiatives before, during, and after service to ensure consistent follow-up with clients by stylists. Responsibilities include mentoring stylists, training on the Chloe Clienteling App and omnichannel tools, and achieving sales

Qualifications

• Minimum 5 years in retail.
• Experience with clienteling software preferred.

Responsibilities

• Achieve individual sales goals using appropriate sales techniques.
• Reach store targets monthly, weekly, and annually with the team.
• Increase average basket value (UPT, AVT).
• Develop cross-selling and leverage product knowledge.
• Identify potential partnerships to drive sales.
• Develop tools to support proactive business.
• Partner with corporate to develop outlet contact plans.
• CRM mentorship and onboarding trainings for new hires.

Skills

Retail sales

Clienteling

CRM

Team leadership

Mentoring

Event planning

Tools

Clienteling software

CRM systems

Job description

Role Overview

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.

Role Overview

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.

Responsibilities

• Achieve Individual Sales Goal by using appropriate sales techniques:
• Reach monthly, weekly, and annual store targets with the team.
• Increase average basket in quantity and value (UPT, AVT).
• Develop cross-selling.
• Leverage product knowledge.
• Identify potential partnership with external organization to drive additional sales.
• Develop tools to support pro-active business.
• Partner with corporate team to develop an outlet contact plan.
• CRM mentorship program
• Provide on-boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them.
• Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach-to-appointment conversion, data collection, client segmentation growth, UPT, AVT.
• Ensure each stylist use Clientele on a daily basis and complete 100% of tasks assigned to them.
• Client segmentation progression, client retention and client reactivation
• Top Clients: Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
• Repeater Clients: Reach-out to all contactable intermediate segments’ clients about key brand messages, special promotions and latest deliveries and increase business generated by these segments according to target given by management.
• Explorer Clients: Ensure properly, timely and meaningful follow-up of all new clients.
• All stylists to outreach to achieve repeat sales from new clients according to target given by management.
• Sleepers: Ensure actions are taken to reactivate “hot inactive” clients according to target given by management.

Qualifications

• Minimum 5 years in retail
• Experience with clienteling software preferred

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.