Senior Manager, Client Development

Brobston Group LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group LLC is seeking a Senior Manager, Client Development to lead client recruitment, retention, and elevation across a multi-store luxury region. The role coaches client advisors and reinforces CRM-driven clienteling behaviors to drive loyalty and sales growth.

You will design outreach plans, boutique activations, and local initiatives, partnering with CRM, Training, Events, and High-End teams to ensure data quality and consistent execution across markets.

Qualifications

• Minimum 7 years of experience in retail management, marketing, or CRM with a focus on client engagement and community building.
• Experience in luxury retail or service industry preferred, with impeccable standards of presentation and service.
• Proven ability to mentor, coach, and motivate teams and to drive CRM culture and best practices.
• Strong communication, presentation, planning, and organizational skills with attention to detail and ability to multitask.

Responsibilities

• Coach and mentor client advisors through regular 1:1 conversations on client journey mapping, outreach, and relationship development.
• Lead client development efforts in the market to recruit, retain, and elevate clients via targeted selling and personalized outreach.
• Facilitate execution of clientele actions at store level while upholding brand standards and driving appointment and event attendance.
• Ideate and support local boutique activations, gifting nominations, and partnership opportunities to increase traffic and sales.
• Collaborate with CRM, Training, Events, and High-End teams to reinforce clienteling behaviors, ensure accurate data capture, and share insights.
• Analyze customer data and client trends to identify growth opportunities and report actionable insights to regional teams.

Skills

CRM strategy

Client engagement

Mentoring & coaching

Leadership

Tools

Salesforce

SAP

PowerBI

Microsoft Office

Job description

Summary

The Senior Manager, Client Development leads client recruitment, retention, and elevation across a multi-store region, focusing on coaching client advisors and reinforcing CRM-driven clienteling behaviors. This role designs and implements outreach plans, boutique activations, and local initiatives to drive loyalty and sales growth. The position partners with CRM, Training, Events, and High-End teams to ensure consistent execution and quality data capture.

Responsibilities

• Coach and mentor client advisors through regular 1:1 conversations on client journey mapping, outreach, and relationship development.
• Lead client development efforts in the market to recruit, retain, and elevate clients via targeted selling and personalized outreach.
• Facilitate execution of clientele actions at store level while upholding brand standards and driving appointment and event attendance.
• Ideate and support local boutique activations, gifting nominations, and partnership opportunities to increase traffic and sales.
• Collaborate with CRM, Training, Events, and High-End teams to reinforce clienteling behaviors, ensure accurate data capture, and share insights.
• Analyze customer data and client trends to identify growth opportunities and report actionable insights to regional teams.

Requirements

• Minimum 7 years of experience in retail management, marketing, or CRM with a focus on client engagement and community building.
• Experience in luxury retail or service industry preferred, with impeccable standards of presentation and service.
• Proven ability to mentor, coach, and motivate teams and to drive CRM culture and best practices.
• Strong communication, presentation, planning, and organizational skills with attention to detail and ability to multitask.
• Proficiency with Salesforce, SAP, PowerBI, and Microsoft Office preferred; familiarity with CRM systems and data-driven strategies.
• Ability to work a flexible schedule including evenings, weekends, and holidays, and to travel as needed.