Client Relations Manager - 5th Avenue

SupportFinity™; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Client Relations Manager in New York City to lead client development and retention efforts. This role requires a background in luxury retail and coaching sales teams to improve client engagement.

The successful candidate will have a minimum of 4 years of experience, advanced CRM fluency, and strong communication skills. You will be responsible for executing client development strategies and planning boutique events while ensuring high standards of service.

Qualifications

• Minimum 4 years luxury retail experience with 2 years in client development or CRM leadership.
• Proven floor-based leadership and ability to coach sales teams.
• Experience planning and executing events and boutique activations.

Responsibilities

• Develop and execute client development strategies focused on retention, reactivation, and acquisition.
• Coach Client Advisors on book development and outreach quality.
• Plan and execute boutique client events and private appointments.

Skills

Luxury retail experience

Client development

CRM fluency

Networking skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Excel

PowerPoint

Job description

Summary

The Client Relations Manager is a commercial leader responsible for driving client development, retention, recruitment and loyalty at the flagship boutique. This role blends strategic CRM analysis with hands‑on floor leadership, coaching Client Advisors, executing targeted outreach and establishing a world‑class clienteling culture for the 5th Avenue store.

Responsibilities

• Develop and execute client development strategies focused on retention, reactivation, acquisition and lifetime value growth.
• Analyze CRM data to identify top clients, at‑risk segments and prospects to inform outreach plans.
• Coach Client Advisors on book development, outreach quality and appointment conversion through daily floor leadership.
• Set and monitor weekly and monthly client KPIs and deliver performance insights to leadership.
• Plan and execute boutique client events and private appointments with targeted invitation lists and follow‑up.
• Lead CRM intensives, role‑play sessions and morning briefs to reinforce accountability and standards.
• Partner with Store Director and corporate teams to align flagship strategies with regional and HQ priorities.
• Monitor event performance and client metrics to refine outreach and activation strategies.
• Serve as flagship ambassador, ensuring elevated hospitality and hosting standards for high‑value clients.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 4 years luxury retail experience with 2 years in client development or CRM leadership.
• Advanced CRM fluency and experience with client lifecycle strategy and data‑driven outreach planning.
• Proven floor‑based leadership and ability to coach sales teams to elevate client engagement.
• Strong networking, client recruitment and tier migration skills.
• Excellent written and verbal communication with executive‑level presentation capability.
• Technical proficiency in CRM systems, Excel and PowerPoint and comfort with dashboards and reporting tools.
• Experience planning and executing events and boutique activations.