Client Relations Supervisor

Richemont Iberia SL; Myrtle Beach (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

HSA/FSA

401(k) match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Richemont Iberia SL in Myrtle Beach, SC, is seeking a Client Relations Supervisor to drive retail sales and develop a strong clienteling culture. You will partner with the Boutique Director to plan initiatives for customers before, during, and after service, coordinating CRM, client development and events with the regional team.

The role requires at least 5 years in retail, experience with clienteling software, and a proven ability to meet sales targets, lead trainings, and nurture top clients.

Qualifications

• Minimum 5 years in retail
• Experience with clienteling software preferred

Responsibilities

• Achieve individual sales targets using effective sales techniques.
• Reach store targets monthly, weekly and yearly with the team.
• Increase average basket (UPT, AVT) and develop cross-selling.
• Lead client segmentation, retention and reactivation initiatives.
• Provide onboarding trainings on the Chloe Clienteling App and omnichannel tools.
• Support Stylists with best practices and action plans for outreach-to-appointment conversion, data collection, and client growth.
• Ensure stylists use Clientele daily and complete all assigned tasks.
• Build a proactive outreach plan with the corporate team.

Skills

Retail experience

Clienteling software

Tools

Clienteling software

Job description

Role Overview

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.

Responsibilities

• Achieve Individual Sales Goal by using appropriate sales techniques:
• Reach monthly, weekly, and annual store targets with the team.
• Increase average basket in quantity and value (UPT, AVT).
• Develop cross-selling.
• Leverage product knowledge.
• Identify potential partnership with external organization to drive additional sales.
• Develop tools to support pro-active business.
• Partner with corporate team to develop an outlet contact plan.

• CRM mentorship program

• Provide on-boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them.
• Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach-to-appointment conversion, data collection, client segmentation growth, UPT, AVT.
• Ensure each stylist use Clientele on a daily basis and complete 100% of tasks assigned to them.
• Client segmentation progression, client retention and client reactivation
• Top Clients: Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
• Repeater Clients: Reach-out to all contactable intermediate segments’ clients about key brand messages, special promotions and latest deliveries and increase business generated by these segments according to target given by management.
• Explorer Clients: Ensure properly, timely and meaningful follow-up of all new clients.
• All stylists to outreach to achieve repeat sales from new clients according to target given by management.

• Sleepers: Ensure actions are taken to reactivate “hot inactive” clients according to target given by management.

Qualifications

• Minimum 5 years in retail
• Experience with clienteling software preferred

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.