Client Relations Specialist — NYC Customer Service

GetJobSmart; New York (NY); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision coverage

Retirement plan with employer matching

Paid time off

Job summary

Harbor Prime Group is seeking a Customer Service Representative in New York, NY for a full-time role. You will handle client inquiries, resolve issues, and maintain accurate records, providing timely updates to clients.

You’ll join the client relations team in a fast-paced office in New York, NY, with a modern setup and technology to support productivity. The salary ranges from $40,000 to $52,741 per year, plus a comprehensive benefits package including health insurance, retirement with employer

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and client-focused attitude.
• Experience with CRM systems advantageous.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Handle customer inquiries and complaints, providing timely and efficient resolutions.
• Maintain accurate and up-to-date client records.
• Assist in the development and implementation of customer service strategies.
• Monitor customer satisfaction levels and provide feedback to improve service quality.
• Collaborate with cross-functional teams for seamless client interactions.
• Stay informed about industry trends and best practices in customer service.

Skills

Customer service

Communication skills

Problem solving

CRM software

Interpersonal skills

Work under pressure

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Harbor Prime Group is seeking a Customer Service Representative in New York, NY for a full-time role. You will handle client inquiries, resolve issues, and maintain accurate records, providing timely updates to clients.

You’ll join the client relations team in a fast-paced office in New York, NY, with a modern setup and technology to support productivity. The salary ranges from $40,000 to $52,741 per year, plus a comprehensive benefits package including health insurance, retirement with employer