Customer Relations Specialist - Insurance Team

State Farm Agent; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in New York is seeking a Customer Relations Representative to create exceptional customer experiences that drive agency growth. The ideal candidate will have strong communication and problem-solving skills along with experience in customer service. Responsibilities include managing inquiries, maintaining records, and ensuring customer satisfaction through collaboration with team members. This role offers a competitive salary and various benefits, including a hiring bonus, health insurance, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service experience is preferred to handle inquiries efficiently.
• Ability to maintain calm in high-stress situations is necessary.

Responsibilities

• Manage customer inquiries and resolve issues efficiently.
• Maintain and update customer records as required.
• Assist with customer retention strategies to enhance satisfaction.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

An insurance agency in New York is seeking a Customer Relations Representative to create exceptional customer experiences that drive agency growth. The ideal candidate will have strong communication and problem-solving skills along with experience in customer service. Responsibilities include managing inquiries, maintaining records, and ensuring customer satisfaction through collaboration with team members. This role offers a competitive salary and various benefits, including a hiring bonus, health insurance, and opportunities for advancement.