Customer Service Rep

Harbor Prime Group; New York (NY); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision coverage

Retirement plan with employer matching

Paid time off

Job summary

Harbor Prime Group is seeking a Customer Service Representative in New York, NY for a full-time role. You will handle client inquiries, resolve issues, and maintain accurate records, providing timely updates to clients.

You’ll join the client relations team in a fast-paced office in New York, NY, with a modern setup and technology to support productivity. The salary ranges from $40,000 to $52,741 per year, plus a comprehensive benefits package including health insurance, retirement with employer

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and client-focused attitude.
• Experience with CRM systems advantageous.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Handle customer inquiries and complaints, providing timely and efficient resolutions.
• Maintain accurate and up-to-date client records.
• Assist in the development and implementation of customer service strategies.
• Monitor customer satisfaction levels and provide feedback to improve service quality.
• Collaborate with cross-functional teams for seamless client interactions.
• Stay informed about industry trends and best practices in customer service.

Skills

Customer service

Communication skills

Problem solving

CRM software

Interpersonal skills

Work under pressure

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Harbor Prime Group seeks a Customer Service Rep in New York, NY. This full-time role offers a salary range of $40,000 to $52,741 and is open until November 22, 2026.

As a Customer Service Rep, you'll handle client inquiries, resolve issues, and ensure satisfaction. Your tasks include maintaining accurate records and providing timely updates to clients.

You’ll collaborate closely with the client relations team in New York, NY, a bustling city known for its vibrant culture and diverse population. The office environment is dynamic and fast-paced, reflecting the city’s energy, with a constant stream of new projects and challenges. This setting offers ample opportunities for professional growth, as team members are encouraged to take on new responsibilities and develop their skills. The office is equipped with modern amenities, including state-of-the-art technology and comfortable workspaces, to support the team’s productivity and well-being.

The salary range for this position is between $40,000 and $52,741 per year, with the exact amount depending on factors such as experience, location, and performance. In addition to the base salary, employees are entitled to a comprehensive benefits package that includes health insurance, which covers medical, dental, and vision care, as well as a retirement plan with employer matching contributions. Paid time off is also provided, which typically includes vacation days, sick leave, and holidays, allowing employees to balance their work and personal lives effectively.

You must have a high school diploma or equivalent. Previous customer service experience is preferred. Strong communication skills and a client-focused attitude are essential.

What You Will Do:

• Handle customer inquiries and complaints, providing timely and efficient resolutions.
• Maintain accurate and up-to-date client records.
• Assist in the development and implementation of customer service strategies.
• Monitor customer satisfaction levels and provide feedback to improve service quality.
• Collaborate with cross-functional teams to ensure seamless client interactions.
• Stay informed about industry trends and best practices in customer service.

What You Bring:

• Proven experience in customer service, preferably in the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in a related field or equivalent experience.