Customer Service Representative (Spanish Bilingual)

Platinum Coastal Group

City of Yonkers (NY)

On-site

USD 23,419 - 31,684

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

A customer service-focused organization in Yonkers, NY, is seeking a Bilingual Customer Service Representative (Spanish) to engage with customers, resolve inquiries, and maintain satisfaction. This entry-level position requires strong communication skills and a commitment to customer service, with the ability to work on-site full-time. The role offers a pay range of $17 to $23 per hour, based on skills and experience.

Qualifications

Proven experience in customer service or a related field.
Bilingual in Spanish.
Strong communication skills, both verbal and written.
Ability to resolve conflicts and respond to customer needs promptly.
Strong time management and organizational skills.

Responsibilities

Engage with customers in Spanish in person to address inquiries and provide solutions.
Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction.
Document all interactions with customers in our CRM system.
Collaborate with team members to improve processes and customer experience.
Conduct follow-ups with customers to ensure issues are resolved.

Skills

crm software experience

multitasking

time management

attention to detail

spanish

communication skills

problem solving

active listening

customer service

teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

4 days ago Be among the first 25 applicants

Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $23.00/hr

CSR (Spanish Bilingual)

MUST SPEAK SPANISH

Engage with customers in Spanish in person to address inquiries and provide solutions.
Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction.
Document all interactions with customers in our CRM system.
Maintain updated knowledge of company products and services.
Collaborate with team members to improve processes and customer experience.
Assist in developing training materials for customer service processes.
Conduct follow-ups with customers to ensure issues are resolved.
Participate in team meetings and contribute to performance discussions.
Identify trends in customer feedback and suggest improvements.
Handle escalated customer complaints with professionalism.
Monitor customer interactions for quality assurance purposes.
Support the organization in meeting and exceeding service level agreements.
Provide insights on customer preferences and behaviors to improve service delivery.
Assist with administrative tasks as needed.
Support colleagues and contribute to a positive team environment.

CSR (Spanish Bilingual)

MUST SPEAK SPANISH

Role Responsibilities

Engage with customers in Spanish in person to address inquiries and provide solutions.
Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction.
Document all interactions with customers in our CRM system.
Maintain updated knowledge of company products and services.
Collaborate with team members to improve processes and customer experience.
Assist in developing training materials for customer service processes.
Conduct follow-ups with customers to ensure issues are resolved.
Participate in team meetings and contribute to performance discussions.
Identify trends in customer feedback and suggest improvements.
Handle escalated customer complaints with professionalism.
Monitor customer interactions for quality assurance purposes.
Support the organization in meeting and exceeding service level agreements.
Provide insights on customer preferences and behaviors to improve service delivery.
Assist with administrative tasks as needed.
Support colleagues and contribute to a positive team environment.

Qualifications

Proven experience in customer service or a related field.
Bilingual in Spanish
Strong communication skills, both verbal and written.
Ability to resolve conflicts and respond to customer needs promptly.
Strong time management and organizational skills.
Experience with CRM software is a plus.
High school diploma or equivalent; further education is a plus.
Excellent empathy and active listening skills.
Ability to work in a fast-paced environment.
Great attention to detail and accuracy.
Ability to multitask and prioritize effectively.
Positive attitude and willingness to learn.
Experience in a team-oriented environment.
Flexibility to adapt to changing customer needs.
Ability to work on-site full-time.

Skills: crm software experience,crm software,multitasking,time management,attention to detail,spanish,spanish language proficiency,bilingual (spanish),organizational skills,communication skills,flexibility,communication,problem solving,team collaboration,active listening,bilingual in spanish,conflict resolution,strong communication skills,positive attitude,customer service,teamwork,empathy

Seniority level