Customer Service Representative

Empire 71; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Empire 71 is seeking an enthusiastic Customer Service Representative to join their team in the New York City Metropolitan Area. This entry-level role focuses on providing excellent customer service, resolving issues, and building relationships with customers. Ideal candidates are patient, empathetic, and possess strong communication skills, ready to tackle challenges in a fast-paced environment.

Qualifications

• Some customer support experience is recommended.
• Strong phone contact handling skills.
• Ability to adapt/respond to different types of characters.

Responsibilities

• Manage large amounts of in-person customers.
• Provide accurate, valid and complete information.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer orientation

Active listening

Problem-solving

Communication

Multi-tasking

Education

High school diploma

Tools

CRM systems

Job description

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This range is provided by Empire 71. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,000.00/yr - $56,000.00/yr

CSR Entry Level (Commute to Manhattan Required)

Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills.

Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar.

Customer Service Responsibilities list:

• Manage large amounts of in person customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Credentials

• Some customer support experience is recommended
• Over-achieving mentality
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

This is an immediate hire role. Thank you for your time!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Business Development

• Industries

  Outsourcing and Offshoring Consulting, Consumer Services, and Business Consulting and Services

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