Client Relations Specialist — Lab Support & Service

Eurofins Environment Testing (USA); Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Diversity

Job summary

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to join our team. This role oversees all samples that come into the laboratory and facilitates day-to-day communication between clients and the laboratory, including sample receiving procedures and interactions by phone, email, and in person.

The position requires multitasking in a fast-paced environment, outstanding communication skills, and the ability to work with the Tracker LIMS

Qualifications

• High School Diploma
• Customer Service 2+ years preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including reading, writing and speaking in English.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission, provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Ability to assist with administrative and laboratory tasks as necessary

Skills

Communication

Active listening

Client focus

Computer literacy

Multitasking

Problem solving

Education

High School Diploma

Tools

Office Suite

Adobe PDF

CRM

Job description

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to join our team. This role oversees all samples that come into the laboratory and facilitates day-to-day communication between clients and the laboratory, including sample receiving procedures and interactions by phone, email, and in person.

The position requires multitasking in a fast-paced environment, outstanding communication skills, and the ability to work with the Tracker LIMS