Lab Client Relations & Solutions Specialist

Eurofins Environment Testing (USA); Cherry Hill Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins Built Environment Testing East in Cherry Hill, NJ is seeking a Customer Relations Specialist to manage day-to-day client communications and coordinate between clients and laboratories. The role focuses on delivering an exceptional client experience and maintaining accurate project data in LIMS/CRM systems.

Candidates should have 1–2 years of customer service, strong written and verbal communication, and proficiency in English.

Qualifications

• HS Diploma or equivalent required.
• Customer service experience 1-2 years.

Responsibilities

• Manage inbound and outbound client communications via phone/email.
• Advise walk-in clients about service information and project preparation.
• Update client and project data records in LIMS and CRM systems.
• Collaborate with laboratory/operations to resolve client inquiries.

Skills

Customer service

Data entry

Communication

CRM

Microsoft Office

Prioritization

Team player

Problem-solving

Active listening

Proactivity

Education

HS Diploma or equivalent

Tools

CRM

LIMS

Job description

Eurofins Built Environment Testing East in Cherry Hill, NJ is seeking a Customer Relations Specialist to manage day-to-day client communications and coordinate between clients and laboratories. The role focuses on delivering an exceptional client experience and maintaining accurate project data in LIMS/CRM systems.

Candidates should have 1–2 years of customer service, strong written and verbal communication, and proficiency in English.