Client Relations Specialist

Lose Design; Dentsville (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in South Carolina seeks a Customer Service Representative responsible for delivering exceptional customer service and maximizing customer satisfaction. This role entails managing customer inquiries, providing updates, and building relationships within a team-oriented environment. The ideal candidate will have strong problem-solving and communication skills along with a high school diploma. Benefits include competitive pay at $30.50 hourly, 25 holidays plus bank holidays, paid time off, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers, answering product and service questions.
• Refer to customer scripts in difficult situations.
• Improve departmental processes and company service standards.
• Keep databases updated with work and client details.
• Participate in team training to ensure policy knowledge.
• Track customer accounts and update information as necessary.
• Ensure customer satisfaction through thorough follow-ups.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite knowledge

Job description

A design firm in South Carolina seeks a Customer Service Representative responsible for delivering exceptional customer service and maximizing customer satisfaction. This role entails managing customer inquiries, providing updates, and building relationships within a team-oriented environment. The ideal candidate will have strong problem-solving and communication skills along with a high school diploma. Benefits include competitive pay at $30.50 hourly, 25 holidays plus bank holidays, paid time off, and a pension scheme.