Client Relations Specialist

Automatic Data Processing, Inc.; Honolulu (HI); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

20 days paid personal time off during

Competitive benefits

Job summary

Automatic Data Processing, Inc. in Honolulu is seeking a Client Relations Coordinator within the Client Services team. The role provides tier one support to clients by phone and email and is the primary contact between Client Services, brokers, clients, and groups.

You will balance frontline support with backend coordination, document call outcomes in Salesforce, assist in onboarding, QA, and process improvements to enhance the client experience.

Qualifications

• High School Diploma or equivalent.
• Proficient PC keyboarding skills.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Able to manage all types of clients and broker calls in a professional manner.
• Two years of recent experience in customer service, contact center, or client support roles.

Responsibilities

• Serve as the first point of contact for incoming client inquiries via phone and email, providing professional, timely, and accurate support.
• Triage service requests and route complex or urgent matters to appropriate departments or team members.
• Independently resolve non-complex issues, such as basic billing inquiries and eligibility questions.
• Maintain an abandon<em>ment</em> rate below 5% while ensuring customer satisfaction and adherence to quality standards.
• Audit and update client contact information to meet 90% delivery success rate for automated touches.
• Respond to voicemails left on the Client Services ACD line.
• Process and manage client correspondence using internal tools (including Salesforce).
• Accurately document call outcomes and case details in CRM (Salesforce).
• Assist in maintaining internal knowledge bases and SOPs.
• Be a peer mentor and onboarding buddy to new Coordinators.

Skills

Customer service

Phone & email support

Time management

Organizational skills

Education

High School Diploma

Two years customer service experience

Tools

Salesforce

Microsoft Office

Job description

Automatic Data Processing, Inc. in Honolulu is seeking a Client Relations Coordinator within the Client Services team. The role provides tier one support to clients by phone and email and is the primary contact between Client Services, brokers, clients, and groups.

You will balance frontline support with backend coordination, document call outcomes in Salesforce, assist in onboarding, QA, and process improvements to enhance the client experience.