Client Success & Retention Manager

ADP, Inc.; Honolulu (HI); On-site; USD 97,000 - 127,000; Full time

Benefits offered by this job

Family medical insurance

Paid time off

Competitive compensation

Excellent benefits

Job summary

ADP, Inc. in Honolulu is seeking a Client Services Manager to lead and develop the Client Services Supervisors, ensuring exceptional experiences for brokers and clients.

This exempt, full-time role requires 7–10 years in account management and a proven ability to supervise teams; travel to neighbor islands may be required. The position offers strong benefits, including health insurance and paid time off, along with a competitive compensation package.

Qualifications

• Bachelor’s degree or relevant work experience.
• 7-10 years of experience in account management and servicing, sales, and customer retention.
• 3-5 years of experience supervising or managing teams.
• Demonstrated ability to lead, manage, and review the work of associates.
• Strong communication, relationship-building, organizational, and leadership skills.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Lead, coach, and develop Client Services Supervisors.
• Build and maintain strong relationships with UHA brokers, consultants, and clients.
• Support client relationship management, retention, and renewals.
• Conduct client retention meetings based on departmental requirements.
• Monitor department workloads, outstanding tasks, and opportunities through Salesforce.Oversee training materials, procedures, and department workflows.
• Ensure a consistently high level of service to brokers and clients.
• Ensure the quality of Open Enrollment presentations.
• Support departmental business plan and performance improvement initiatives.
• Partner with leadership to support department operations and organizational goals.

Skills

Account management

Client relationship

Leadership

Communication

Team collaboration

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

QNXT

MAS200

CRM systems

Job description

ADP, Inc. in Honolulu is seeking a Client Services Manager to lead and develop the Client Services Supervisors, ensuring exceptional experiences for brokers and clients.

This exempt, full-time role requires 7–10 years in account management and a proven ability to supervise teams; travel to neighbor islands may be required. The position offers strong benefits, including health insurance and paid time off, along with a competitive compensation package.