Client Relations & Lab Coordination Specialist

Microbac; Dayville (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability

Paid time off

Holidays

Flex time

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac is seeking a Customer Relationship Associate in Dayville, CT. You will be the front-line contact coordinating client samples with laboratory staff and cross-functional teams to ensure timely, accurate test results.

Ideal candidates will have client service experience, strong communication, and the ability to troubleshoot in a fast-paced laboratory environment. Comprehensive benefits and a collaborative culture are offered.

Qualifications

• Experience in client service or customer support.
• Ability to communicate clearly with lab staff and non-technical clients.
• Ability to troubleshoot and delegate tasks across teams.
• Familiarity with regulatory testing requirements (FDA; EPA).

Responsibilities

• Serve as front-line liaison between client, account management, and laboratory staff.
• Coordinate client projects to meet timelines and quality standards.
• Receive, process, and triage samples; organize storage and disposal.
• Maintain client satisfaction through cross-functional collaboration and timely deliverables.

Skills

Customer service

Clear communication

Troubleshooting

Regulatory knowledge

Project coordination

Job description

Microbac is seeking a Customer Relationship Associate in Dayville, CT. You will be the front-line contact coordinating client samples with laboratory staff and cross-functional teams to ensure timely, accurate test results.

Ideal candidates will have client service experience, strong communication, and the ability to troubleshoot in a fast-paced laboratory environment. Comprehensive benefits and a collaborative culture are offered.