Client Relations Supervisor

Forrest Solutions LLC; New York (NY); Sur place; USD 34 000 - 49 000; Plein temps

Résumé du poste

Opensity Solutions seeks a service-driven Client Relations & Facilities Supervisor to oversee front-of-house operations, including reception, concierge, hospitality, and facilities coordination. The role suits a proactive leader who thrives in a visible environment and delivers a seamless, high-touch experience for clients and guests.

You will supervise a small team of about 4 employees, manage daily operations, coach staff, and act as the primary contact for client inquiries, ensuring prompt

Qualifications

• Experience overseeing reception, concierge, hospitality, or facilities operations in a corporate or client-facing environment.
• Prior experience managing or mentoring a small team preferred
• Strong communication and interpersonal skills with a client-first mindset
• Highly organized with the ability to multitask and adapt to evolving needs
• Professional, detail-oriented, and solutions-focused

Responsabilités

• Supervise and support a small team of approximately 4 employees across reception, concierge, hospitality, and facilities functions
• Oversee daily front-of-house operations, ensuring a polished, welcoming, and professional environment
• Lead by example, providing hands-on support while coaching and developing team members
• Act as the primary point of contact for client and guest inquiries, ensuring prompt and effective resolution
• Build and maintain strong relationships with clients and internal stakeholders
• Coordinate facilities operations, including vendor management, office upkeep, and workspace readiness
• Identify opportunities to enhance service delivery and improve operational efficiency

Connaissances

Reception/Facilities operations

Team leadership

Client-facing communication

Organization

Description du poste

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a service-driven and hands‑on Client Relations & Facilities Supervisor to oversee front‑of‑house operations, including reception, concierge services, hospitality, and facilities coordination. This role is ideal for a proactive leader who thrives in a highly visible environment and takes pride in delivering a seamless, high‑touch experience.

Compensation

$30.00/hr

Key Responsibilities

• Supervise and support a small team of approximately 4 employees across reception, concierge, hospitality, and facilities functions
• Oversee daily front‑of‑house operations, ensuring a polished, welcoming, and professional environment
• Lead by example, providing hands‑on support while coaching and developing team members
• Act as the primary point of contact for client and guest inquiries, ensuring prompt and effective resolution
• Build and maintain strong relationships with clients and internal stakeholders
• Coordinate facilities operations, including vendor management, office upkeep, and workspace readiness
• Identify opportunities to enhance service delivery and improve operational efficiency

Qualifications

• Experience overseeing reception, concierge, hospitality, or facilities operations in a corporate or client‑facing environment
• Prior experience managing or mentoring a small team preferred
• Strong communication and interpersonal skills with a client‑first mindset
• Highly organized with the ability to multitask and adapt to evolving needs
• Professional, detail‑oriented, and solutions‑focused

Reporting Structure

This role manages a small team of approximately 4 employees and reports to the Client Relations Manager or Client Relations Director.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy.

We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients.

We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together.

We actively promote teamwork, open communication, and the sharing of ideas.

By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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