Client Relations Assistant - Lab Support & Service

Eurofins US Network; Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to oversee all samples entering the laboratory and to facilitate day-to-day communication between clients and our lab. You will manage sample check-in, coordinate with staff, and assist clients both in person and remotely.

We value excellent communication, organization, and a proactive, customer-focused approach.

Qualifications

• High school diploma required or equivalent.
• Customer Service experience 2+ years preferred.
• Authorization to work in the United States without sponsorship.
• Proficiency in reading, writing and speaking English.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission and provide information on services.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with lab/operations to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Assist with administrative and laboratory tasks as needed.

Skills

Communication skills

Active listening

Client-focus

Computer literate

Prioritization

Process improvement

Problem-solving

Sales orientation

Interpersonal skills

Proactivity

Team player

Stress management

Growth mindset

Education

High School Diploma

Tools

Office Suite

Adobe PDF

CRM

Job description

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to oversee all samples entering the laboratory and to facilitate day-to-day communication between clients and our lab. You will manage sample check-in, coordinate with staff, and assist clients both in person and remotely.

We value excellent communication, organization, and a proactive, customer-focused approach.