Client Relations & Projects Lead (Lab Services)

Eurofins Environment Testing (USA); Bismarck (ND); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance (comprehensive)

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision coverage

Job summary

Eurofins Environment Testing (USA) is seeking a Client Relations Manager to oversee new client setup, maintain accounts, review documents, prepare quotes and proposals, and initiate project kick-offs. The role mentors staff supporting client accounts and fosters relationships to advance laboratory missions.

The ideal candidate has 3+ years in client relations or customer service, with chemistry insight and English proficiency.

Qualifications

• BS/BA in Chemistry/Sciences (Four years of equivalent experience may substitute for a degree)
• Minimum 3 years client relationship or customer service experience
• Prefer 1+ years bench Chemistry experience
• Requires additional training in methods and quality assurance across multiple departments
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including reading, writing and speaking in English.

Responsibilities

• Set up new client and vendor labs and manage quotes and proposals
• Review client contracts and purchase orders and coordinate approvals
• Generate quotes, forecasts and proposals, and ensure pricing alignment
• Support project QA plans and coordinate with operations and subcontract labs
• Maintain client relationships, follow up on terms and credit limits
• Communicate client issues to sales and provide documentation as needed

Skills

Customer relationship

English proficiency

Chemistry knowledge

LIMS familiarity

Project coordination

Communication skills

Management skills

Business acumen

Proposal support

Education

BS/BA in Chemistry/Sciences

Tools

SharePoint

SantSuite

LIMS system

Job description

Eurofins Environment Testing (USA) is seeking a Client Relations Manager to oversee new client setup, maintain accounts, review documents, prepare quotes and proposals, and initiate project kick-offs. The role mentors staff supporting client accounts and fosters relationships to advance laboratory missions.

The ideal candidate has 3+ years in client relations or customer service, with chemistry insight and English proficiency.