Client Services Specialist - Lab & Sample Coordination

Eurofins USA Food Testing; New Berlin (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Job summary

Eurofins USA Food Testing in New Berlin, WI seeks a Client Service Representative to manage communications between the laboratory and clients, assist with information submission, sample receipt, and registrations, and support client relations.

The role involves responsibilities from handling routine communications and clerical tasks to coordinating shipments, sample routing, and invoicing support, with emphasis on accuracy and timely delivery.

Qualifications

• Minimum 1 year in client services.
• Proficient in Microsoft Office (Outlook, Excel).
• Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
• Associates degree in Chemistry or related field preferred.

Responsibilities

• Handle routine communications between customer and laboratory.
• Perform general clerical duties (phones, mail, greeting clients).
• Route couriers for sample pickups.
• Receive samples from clients via parcel services or in person.
• Confirm and document sample conditions on receipt.
• Provide sampling supplies to customers as needed.
• Coordinate intercompany communication and sample flow to analysts.
• Clarify client requests for services and enter new client information.
• Register incoming samples and validate registration details.
• Route samples and paperwork to storage locations and analysts as needed.
• Prepare and maintain reference quotations.
• Coordinate client conference calls and join meetings with technical groups.
• Assist in managing invoices for client billing.
• Coordinate outsourced samples with partner Eurofins laboratories for COA release.
• Arrange outgoing shipping for ESFA and create return labels.
• Attach documents to samples/projects in LIMS.
• Contact customers to collect overdue payments.
• Submit results to WDNR for EDD testing.
• Follow safety practices and maintain punctuality.

Skills

Client services

Communication

MS Office

Education

Associates degree in Chemistry or related field

Tools

LIMS systems

Job description

Eurofins USA Food Testing in New Berlin, WI seeks a Client Service Representative to manage communications between the laboratory and clients, assist with information submission, sample receipt, and registrations, and support client relations.

The role involves responsibilities from handling routine communications and clerical tasks to coordinating shipments, sample routing, and invoicing support, with emphasis on accuracy and timely delivery.