Mailroom & Office Services Specialist

SPS North America, Inc; Boston (MA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Learning & Development

Bonuses (referrals)

Paid Time Off

Benefits package

Descripción de la vacante

SPS North America, Inc is seeking a Mailroom Associate/Business Services Center Specialist to provide exceptional office and mail services. The role covers processing inbound/outbound mail, distributing, shipping/receiving materials, restocking supplies, and supporting front office tasks.

Reports to Client Services leadership and interacts across SPS teams. The position emphasizes professional service, strong communication, multi-tasking, and independent work with occasional back-up coverage for

Formación

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred. Preference in mail, shipping/receiving, warehouse, or hospitality.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsabilidades

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishes and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Performs duties of scanning and imaging documents and light copy/print reproduction services.
• Proactively seeks out additional work during downtime.Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.Provides reception or concierge (front of office) coverage as needed.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD (Multi-Functional Device) equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses the ability to work independently and is capable of completing projects.
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Conocimientos

Customer service

Communication skills

Time management

Multitasking

Educación

High School Diploma (or equivalent)

Herramientas

Chain of custody software

MFD equipment

Descripción del empleo

SPS North America, Inc is seeking a Mailroom Associate/Business Services Center Specialist to provide exceptional office and mail services. The role covers processing inbound/outbound mail, distributing, shipping/receiving materials, restocking supplies, and supporting front office tasks.

Reports to Client Services leadership and interacts across SPS teams. The position emphasizes professional service, strong communication, multi-tasking, and independent work with occasional back-up coverage for