Client Project Manager - End-to-End Lab Partnerships

Pace® Analytical Services; Mount Juliet (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement savings plan

Paid time off

Tuition reimbursement

Employee Assistance program

Job summary

Pace® Analytical Services is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, documented, and reported to client specifications. You’ll manage client relationships, onboarding, and project execution while coordinating with lab operations to meet milestones and revenue targets.

The role emphasizes strong communication, organization, and a proactive approach to issue resolution, with opportunities to optimize processes and

Qualifications

• Bachelor’s degree or equivalent combination of education, training and experience.
• 2 years of customer service or client-facing experience.
• Strong organizational and time management abilities for multiple projects.
• Excellent communication skills with clients and internal stakeholders.
• Proven ability to build and maintain strong client relationships.
• Problem-solving mindset with ability to drive solutions and improvements.
• High attention to detail and accuracy.

Responsibilities

• Onboard new clients with comprehensive training and data setup in LIMS.
• Build and maintain long-term client relationships; act as primary contact for inquiries and escalations.
• Monitor project progress and ensure timelines; coordinate with lab operations for timely execution.
• Provide client education to maximize product and service utilization.
• Identify upsell opportunities; communicate findings to sales and operations teams.
• Lead project planning with lab, sales, and clients; ensure accurate setup and pricing.
• Ensure deliverables meet quality standards and client requirements; drive continuous improvement.
• Manage end-to-end project communications, status reporting, and closeout activities.

Skills

Client-facing experience

Communication skills

Organizational skills

Project coordination

Education

Bachelor’s degree in business administration, chemistry, biology, or related field

Job description

Pace® Analytical Services is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, documented, and reported to client specifications. You’ll manage client relationships, onboarding, and project execution while coordinating with lab operations to meet milestones and revenue targets.

The role emphasizes strong communication, organization, and a proactive approach to issue resolution, with opportunities to optimize processes and