Client Project Manager - Lab Services & Data

CJ3 Environmental Science, LLC; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salaries

Medical

Dental Vision

401K retirement savings plan (100%vest

Life insurance

Disability insurance

Paid time off

Sick and vacation days

HSA

Tuition reimbursement

Employee Assistance program

Parental leave

ID theft protection

Job summary

Pace makes the world a safer, healthier place by partnering with clients to provide lab data and services that inform critical decisions. The Client Project Manager will onboard clients, train on products, and act as the primary contact for inquiries and escalations while coordinating with lab operations to meet project timelines.

Ideal candidates will have a Bachelor's degree in a related field and at least two years of client-facing experience, with strong organizational and communication

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of customer service or client-facing experience.
• Strong organizational and time management skills; ability to manage multiple projects.
• Excellent communication with internal/external stakeholders.
• Proven ability to build and maintain client relationships.
• Problem-solving mindset and attention to detail.

Responsibilities

• Onboard new clients with comprehensive training on products and services and set up client data in LIMS.
• Build and maintain long-term client relationships; be primary contact for inquiries and escalations.
• Conduct regular client check-ins to ensure satisfaction and address needs.
• Monitor sample progress to keep projects on schedule.
• Coordinate with lab departments for timely project execution and issue resolution.
• Provide ongoing education to maximize product/service utilization.
• Identify churn risks and develop retention strategies with sales/ops teams.
• Lead project planning with lab ops, sales, and clients; ensure correct pricing and communication.
• Resolve project issues promptly and ensure deliverables meet quality standards.
• Document status updates and coordinate cross-functional activities; drive continuous improvement.

Skills

Project management

Client relationship building

Communication skills

Time management

Problem solving

Attention to detail

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Job description

Pace makes the world a safer, healthier place by partnering with clients to provide lab data and services that inform critical decisions. The Client Project Manager will onboard clients, train on products, and act as the primary contact for inquiries and escalations while coordinating with lab operations to meet project timelines.

Ideal candidates will have a Bachelor's degree in a related field and at least two years of client-facing experience, with strong organizational and communication