Client Project Manager 1

7H6 Pace Analytical Services, LLC; United States; On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Pace Analytical Services, LLC is seeking a Client Project Manager 1 for an onsite, full-time position in Sheridan, WY, working Monday through Friday, 8:00 AM – 5:00 PM. You will own end-to-end projects, ensuring environmental samples are collected, analyzed, documented, and reported in accordance with client requirements.

The role requires onboarding clients, building relationships, coordinating with lab operations, maintaining timelines, and driving process improvements.

Qualifications

• Bachelor’s degree or equivalent in business, chemistry, biology, or related field.
• At least 2 years of customer service or client-facing experience.
• Strong organizational and time management skills.
• Excellent communication with clients and internal stakeholders.
• Proven ability to build and maintain client relationships.

Responsibilities

• Onboard new clients with training and set up client data in LIMS.
• Build long-term client relationships and act as primary contact.
• Conduct regular check-ins to ensure satisfaction and address needs.
• Monitor sample progress and ensure project timelines.
• Coordinate with lab departments for timely execution.
• Provide ongoing education to maximize product use.
• Identify upselling opportunities and coordinate with sales/ops.
• Lead project planning with lab, sales, and clients.
• Ensure deliverables meet quality and client requirements.
• Manage end-to-end project communication and closeout.
• Contribute to team efficiency and Pace's mission.

Skills

Customer service

Communication skills

Organization

Time management

Problem solving

Education

Bachelor’s degree or equivalent in relevant field

Tools

LIMS

Job description

Position Summary

Shift: Monday through Friday, 8:00 AM - 5:00 PM.

This is an onsite, full-time, Monday through Friday, 8:00 a.m. - 5:00 p.m., Client Project Manager 1 position located in Sheridan, WY.

Compensation

Compensation: $44,000 - $48,000 per year. The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

About the Company

Make an Impact. Build a Career. At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.

Find Your Place at Pace®: Join us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Responsibilities

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
• Conduct regular client check-ins to ensure satisfaction and proactively address needs
• Monitor sample progress throughout the lab to ensure project timelines are on track
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues
• Provide ongoing education and training to clients to maximize product and service utilization
• Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
• Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams – should this be a part of the bullet two above?
• Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
• Identify, track, and resolve project issues promptly
• Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
• Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
• Contribute to departmental efficiency through suggestions and active participation as a team member
• Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff

Qualifications

• Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
• Two (2) years of customer service or client-facing experience
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities
• Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
• Proven ability to build and maintain strong client relationships
• Problem-solving mindset with the ability to identify issues and drive solutions
• High attention to detail with a focus on accuracy and quality

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Working Environment

Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gases, noxious odors, and related items in a lab and sample setting.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental, vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pace® makes the world a safer, healthier place. We partner with clients to provide the service, science, and laboratory data needed to make critical decisions that benefit us all. Through a nationwide laboratory network, Pace® advances the science of businesses, industries, consulting firms, government agencies, and others. More at PACELABS.com.