Client Project Manager - Environmental Solutions Lead

Pacelabs; Ormond Beach (FL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401K retirement savings (100% vested)

Paid time off

HSA

Tuition reimbursement

Employee Assistance program

Job summary

Pace is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported in full conformance with client requirements. You’ll manage the client relationship, oversee timelines, and coordinate across lab operations, sales, and clients.

The role requires strong communication, organization, and problem-solving skills, with a focus on delivering high-quality service. This is a full-time position based in the United States.

Qualifications

• Bachelor’s degree or equivalent in business, chemistry, biology, or related field.
• Two years of customer service or client-facing experience.
• Strong organizational and time management skills with the ability to manage multiple projects and priorities.
• Excellent communication skills and ability to engage clients and internal stakeholders.

Responsibilities

• Onboard new clients by providing comprehensive training on products and services and setting up client data in LIMS.
• Build and maintain strong client relationships; serve as the primary contact for inquiries and escalations.
• Conduct regular client check-ins to ensure satisfaction and address needs.
• Monitor sample progress to ensure project timelines are on track.
• Coordinate with lab departments to ensure timely project execution and issue resolution.
• Lead end-to-end project communication, status reporting, and project closeout activities.

Skills

Client relationship management

Excellent communication

Problem-solving mindset

Strong organizational skills

Education

Bachelor’s degree in business/chemistry/biology or related field

Job description

Pace is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported in full conformance with client requirements. You’ll manage the client relationship, oversee timelines, and coordinate across lab operations, sales, and clients.

The role requires strong communication, organization, and problem-solving skills, with a focus on delivering high-quality service. This is a full-time position based in the United States.