Client Project Manager - Lab Operations & Client Success

Pace Analytical Services, LLC; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental vision

401K retirement savings plan

Life insurance

PTO and paid holidays

HSA

Educational reimbursement

Employee Assistance program

Parental leave

Flexible spending accounts

Job summary

Pace Analytical Services, LLC seeks a Client Project Manager to onboard new clients, configure data in LIMS, and manage cross-functional project delivery. You will build relationships, coordinate with lab operations, and ensure on-time, quality results while driving client satisfaction.

Responsibilities include ongoing client education, issue resolution, and retention initiatives in partnership with sales and operations. A Bachelor's degree and 2 years of CS experience preferred.

Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience.
• Two (2) years of customer service or client-facing experience.
• Strong organizational and time management skills for multiple projects.
• Excellent communication to engage clients and internal stakeholders.
• Proven ability to build and maintain strong client relationships.
• Problem-solving mindset with issue identification and resolution.
• High attention to detail with focus on accuracy and quality.

Responsibilities

• Onboard new clients by training on products and services and set up client data in LIMS.
• Build and maintain strong relationships; serve as primary client contact for inquiries and escalations.
• Conduct regular client check-ins to ensure satisfaction and address needs.
• Monitor lab sample progress to keep projects on schedule.
• Coordinate with lab departments for timely project execution and issue resolution.
• Provide ongoing client education to maximize product and service use.
• Monitor client health and retention risks; develop renewal strategies with sales and operations.
• Identify upsell/cross-sell opportunities and report to sales/ops.
• Lead project planning with lab ops, sales, and clients; ensure accurate setup and pricing.
• Identify, track and resolve project issues promptly.
• Ensure deliverables meet quality and client requirements; incorporate feedback for improvement.
• Manage end-to-end communications and closeout activities including invoicing.
• Contribute to team efficiency and Pace’s mission through professional interactions.

Skills

Client relationship management

Project coordination

LIMS familiarity

Communication skills

Problem solving

Education

Bachelor's degree in business administration or related field

Tools

LIMS

Job description

Pace Analytical Services, LLC seeks a Client Project Manager to onboard new clients, configure data in LIMS, and manage cross-functional project delivery. You will build relationships, coordinate with lab operations, and ensure on-time, quality results while driving client satisfaction.

Responsibilities include ongoing client education, issue resolution, and retention initiatives in partnership with sales and operations. A Bachelor's degree and 2 years of CS experience preferred.