Client Project Manager — Environmental Solutions

Pace Analytical Services, LLC; Ormond Beach (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid time off

HSA

Tuition reimbursement

Job summary

Pace Analytical Services, LLC in Florida is seeking a Client Project Manager to own projects end-to-end, ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience and client assignments.

You will onboard new clients, build lasting relationships, coordinate with lab operations, and communicate clearly across teams to keep timelines and quality

Qualifications

• Bachelor’s degree in business administration, chemistry, biology, or a related field.
• Two (2) years of customer service or client-facing experience.
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities.
• Excellent communication skills, with the ability to effectively engage clients and internal stakeholders.
• Proven ability to build and maintain strong client relationships.
• Problem-solving mindset with the ability to identify issues and drive solutions.
• High attention to detail with a focus on accuracy and quality.

Responsibilities

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS.
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations.
• Conduct regular client check-ins to ensure satisfaction and proactively address needs.
• Monitor sample progress throughout the lab to ensure project timelines are on track.
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues.
• Provide ongoing education and training to clients to maximize product and service utilization.
• Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations.
• Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams.
• Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication.
• Identify, track, and resolve project issues promptly.
• Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement.
• Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities.
• Contribute to departmental efficiency through suggestions and active participation as a team member.
• Promote Pace's mission through professional, courteous, and cooperative interactions with customers and staff.

Skills

Communication

Relationship building

Project coordination

Time management

Attention to detail

Problem-solving

Education

Bachelor's degree

Tools

LIMS

Job description

Pace Analytical Services, LLC in Florida is seeking a Client Project Manager to own projects end-to-end, ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience and client assignments.

You will onboard new clients, build lasting relationships, coordinate with lab operations, and communicate clearly across teams to keep timelines and quality