Client Program Manager - Lab & Client Success

Pace Analytical Services LLC; North Carolina; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement savings

Job summary

Pace Analytical Services LLC is hiring a Client Project Manager I to oversee onboarding, project setup, and ongoing coordination with clients. You will ensure samples are collected, analyzed, and reported per client requirements while driving high-quality service.

This role emphasizes customer-centric, cross-functional collaboration in a lab setting. The position is based in North Carolina with standard daytime hours.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or closely related field.
• Two years of customer service experience.
• Proficiency in delivering professional-level customer service and presentations.

Responsibilities

• Onboards new clients and sets up initial client profile and data in LIMS.
• Maintains client relationships and serves as primary point of contact for inquiries.
• Monitors project status, ensures timely completion of client work, and coordinates with lab functions.
• Prepares project status reports and ensures invoicing and billing support.
• Participates in project closure and evaluates project success for continuous improvement.

Skills

Customer service

Relationship management

Project coordination

Communication

Presentations

Education

Bachelor's degree in business administration, chemistry, biology, or closely related field

Tools

LIMS

Job description

Pace Analytical Services LLC is hiring a Client Project Manager I to oversee onboarding, project setup, and ongoing coordination with clients. You will ensure samples are collected, analyzed, and reported per client requirements while driving high-quality service.

This role emphasizes customer-centric, cross-functional collaboration in a lab setting. The position is based in North Carolina with standard daytime hours.