Client Production & Logistics Coordinator

RRD Company; Atlanta (GA); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Tuition assistance

Maternity/adoption benefits

Paid time off

Job summary

RRD is seeking an Account Specialist to coordinate production of client materials and maintain positive customer relations through all stages of manufacturing. You will translate customer requirements into detailed instructions and ensure accuracy before production.

You will engage customers, review proofs, coordinate with internal and external teams, and monitor progress to meet timelines and quality standards. Weekends/holidays availability may be required.

Qualifications

• HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment.
• Requires excellent knowledge of functional area related to the job or good knowledge in a professional field.
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets.
• Must have excellent oral and written communication skills to communicate effectively across departments.
• Must have strong organisational skills with ability to manage deadlines and prioritize workload.
• Must be able to work weekends and holidays.

Responsibilities

• Engage customers to gather job requirements and translate to detailed manufacturing/kitting instructions and shipping/postal instructions.
• Suggest workflow/process improvements for proposed jobs to benefit customer and company.
• Provide quality review for other Account Specialists to ensure information is accurate before production.
• Ensure job instructions are entered in production systems and queued in the schedule.
• Coordinate with customers to inform status, gather info, and coordinate changes.
• Forward/review proofs with customer and obtain approvals for artwork, color separations, or ink samples.
• Coordinate production with internal plants and external vendors.
• Resolve customer or manufacturing issues with appropriate departments.
• Mentor junior staff or work on special projects.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Education

HS diploma or equivalent

Tools

MS Office

MAC word processing

Spreadsheets

Job description

RRD is seeking an Account Specialist to coordinate production of client materials and maintain positive customer relations through all stages of manufacturing. You will translate customer requirements into detailed instructions and ensure accuracy before production.

You will engage customers, review proofs, coordinate with internal and external teams, and monitor progress to meet timelines and quality standards. Weekends/holidays availability may be required.