Client & Pet Care Coordinator

Banfield Pet Hospital

White Marsh (MD)

On-site

USD 23,000 - 30,000

Full time

14 days+
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Benefits offered by this job

Health insurance
401(k) retirement plans
Student Debt Relief Program for Full‑/
Paid Time Off and Holidays
Mental Health Resources
Disability Insurance
FSA/HSA
Parental Leave
Continuing Education Allowance
Commuter Benefits
Three Free Optimum Wellness Plans for 
Exclusive Discounts

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to streamline the flow of clients and pets through the hospital, enhance client communication, and support the veterinary team in delivering excellent care. You will promote Optimum Wellness Plans, greet clients and pets, complete intake, and schedule appointments while assisting with invoices and product sales.

The role emphasizes teamwork, strong English communication, and reliable multitasking in a fast-paced environment.

Qualifications

  • High School Diploma or equivalent preferred.
  • One year related experience preferred.
  • Medical background (veterinary, human healthcare, pharmaceutical) preferred.
  • Fluent English communication required.

Responsibilities

  • Drive the flow of clients and pets through the hospital to maximize productivity.
  • Promote hospital services and wellness plans to clients.
  • Provide professional, efficient, and exceptional service at all times.
  • Educate clients about pet health, preventative care, and services.
  • Assist with intake, records, invoices, prescriptions, and scheduling of appointments.
  • Support finances with accurate balances and opening/closing procedures.

Skills

Leadership
Customer Focus
Integrity & Trust
Communication Skills
Client Service Skills
Time Management
Priority Setting
Listening
Action Oriented

Education

High School Diploma

Tools

Microsoft Word
Excel
Access
Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to streamline the flow of clients and pets through the hospital, enhance client communication, and support the veterinary team in delivering excellent care. You will promote Optimum Wellness Plans, greet clients and pets, complete intake, and schedule appointments while assisting with invoices and product sales.

The role emphasizes teamwork, strong English communication, and reliable multitasking in a fast-paced environment.

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