Client & Pet Care Coordinator

Banfield Pet Hospital; Nanuet (NY); On-site; USD 50,718,000 - 64,866,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming experience while supporting the veterinary team. You will recruit new clients, guide care routing, and promote wellness plans, with a focus on accurate documentation and scheduling.

The role emphasizes clear communication and exceptional service in a fast-paced hospital. You will interact with clients to discuss preventive care, process invoices, and assist with pet

Qualifications

• Ability to multi-task and manage multiple tasks simultaneously.
• Reads, writes and speaks fluent English with correct grammar.
• Organizational skills to bring order to chaotic environments.
• Strong problem solving and practical solution orientation.
• Client service focus with attentive and courteous interactions.
• Demonstrates clear инструкtion-following and good numerical ability.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Recruit new clients and route clients and pets for efficient flow.
• Maximize pets seen by keeping an efficient hospital workflow.
• Provide professional, efficient service and educate clients on health needs.
• Assist with documentation, pet history, and scheduling future visits.
• Manage finances with accurate balances and proper opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming experience while supporting the veterinary team. You will recruit new clients, guide care routing, and promote wellness plans, with a focus on accurate documentation and scheduling.

The role emphasizes clear communication and exceptional service in a fast-paced hospital. You will interact with clients to discuss preventive care, process invoices, and assist with pet